From the transcript

Keep in mind that we're only looking at the merge, the linked agreements, because even though there are processes in place to take, to capture the electricity usage and to capture other items that go on the statement, some of those processes are still manual. And because they're manual, they are handwritten, and automating that was would just take a lot more time. So we couldn't find too many discrepancies between tracing back the manual reads to the system. And the more common ones would be when the, you know, same slip was used twice in the day. So that transition sometimes would be slightly off.

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