From the transcript

Is that there were changes impacting our ability to do reporting and administration? We operate our SNAP program in our legacy system which is called EIS, Eligibility Information System, that those changes really prevented us from success in implementing on the administrative side of the world. But also we had to do a lot of stakeholder engagement. This is a change that impacts individuals and their food benefits. Also a group that was— people may not be tracking too, but our elderly simplified application, which allows us to— for all households who have only elderly in the household or children under the— minor children, we could renew those individuals for 3 years.