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0:24

Brian Boss

26:30 - 26:55

“So, frostbite, hypothermia, that type of thing, and equipment malfunctions were paramount to address. So, what are the lessons we learned? We need to do a lot more customer education and develop a lot more customer education materials.”
Speaker
Brian Boss
Community
Alaska News
Location
Anchorage
Captured at
August 20, 2026

From the transcript

So, frostbite, hypothermia, that type of thing, and equipment malfunctions were paramount to address. So, what are the lessons we learned? We need to do a lot more customer education and develop a lot more customer education materials. A lot of the stuff we have developed and on our website is associated with freezing internal to your home. What do you do if your pipe freezes in your basement?

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Cover image for article: Some Anchorage homes went a month without running water last winter