Alaska launches new online system to report elder abuse, harm

The Division of Senior and Disabilities Services launched a new centralized reporting form for submitting reports of harm to vulnerable adults and critical incident reports. The system updates Alaska's reporting process to comply with federal accessibility guidelines.

The online form consolidates reports of vulnerable adult harm, critical incidents, and assisted living complaints into a single portal. The division announced the change in an alert to providers and stakeholders.

The new intake form went live with automatic redirection from the old system. That redirect ends May 22, 2026. Mandated reporters and providers should update their saved links before that date.

The system accepts reports of harm regarding vulnerable adults, critical incident reports for individuals in state programs, concerns or complaints about licensed assisted living homes, and other complaints or grievances regarding Division of Senior and Disabilities Services programs.

Anyone can use the system to make a report of harm, submit a critical incident report, or file a complaint. Providers and other mandated reporters must use this form to file required reports.

The new intake form is available at https://hssakprod.wellsky.com/assessments/?WebIntake=6AFD8667-02D0-445F-95F0-8043108C4357. The link to the old form will automatically redirect to the new form until May 22, 2026.

Reporters may save a copy of the report for their records by clicking Print at the bottom of the Centralized Reporting Form. Once a report is submitted, users will also have the option to print.

Reports can also be made by telephone or by fax. More information about filing a report can be found at https://health.alaska.gov/en/services/centralized-reporting/. According to state reporting information, reports can also be made by email at [email protected].

Questions about the new system can be directed to [email protected].

Adult Protective Services in Alaska serves vulnerable adults 18 and older. Reports of harm to vulnerable adults include cases of abandonment, abuse (physical, sexual, emotional, or verbal), exploitation, neglect, and self-neglect. Mandated reporters in Alaska must submit reports of harm to Adult Protective Services within 24 hours of learning about harm to a vulnerable adult.

Critical incident reports cover individuals in programs managed by Senior and Disabilities Services, including waiver, personal care assistance, grant, and general relief services. The system also processes mandatory incident reports or reports of harm in assisted living homes, as well as complaints about service or care provided under Division of Senior and Disabilities Services programs.