Alaska launches new online system to report elder abuse, harm

The Division of Senior and Disabilities Services launched a new centralized reporting form for submitting reports of harm to vulnerable adults and critical incident reports. The system updates Alaska's reporting process to comply with federal accessibility guidelines.

The online form consolidates reports of vulnerable adult harm, critical incidents, and assisted living complaints into a single portal. The division announced the change in an alert to providers and stakeholders.

The new intake form went live with automatic redirection from the old system. That redirect ends May 22, 2026. Mandated reporters and providers should update their saved links before that date.

The system accepts reports of harm regarding vulnerable adults, critical incident reports for individuals in state programs, concerns or complaints about licensed assisted living homes, and other complaints or grievances regarding Division of Senior and Disabilities Services programs.

Anyone can use the system to make a report of harm, submit a critical incident report, or file a complaint. Providers and other mandated reporters must use this form to file required reports.

Reports of harm to vulnerable adults include cases of abandonment, abuse, exploitation, neglect, and self-neglect. Mandated reporters in Alaska must submit reports within 24 hours of learning about harm to a vulnerable adult.

Reports of harm to vulnerable adults in Alaska are kept confidential and cannot be seen by the public. Reporters are protected by law from civil or criminal liability when reporting in good faith.

The new intake form is available at https://hssakprod.wellsky.com/assessments/?WebIntake=6AFD8667-02D0-445F-95F0-8043108C4357. Reports can also be made by telephone at 1-800-478-9996 or by fax at 907-269-3648.

More information about filing a report can be found at https://health.alaska.gov/en/services/centralized-reporting/. Questions about the new system can be directed to [email protected].