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0:40

Slava Lunev

43:19 - 43:59

"the errors go both ways. The city has missed out on the billing, and the city overbilled the customer. So to go back and try to collect on old underbillings was— would be slightly difficult. I mean, once again, it's management's decision, but The decision, I guess, or the kind of understanding was that it's easier to make it whole for those that were overbilled by issuing credits for that overbilling, and that has been done. But as far as trying to go and collect from those that were underbilled, that's, once again, that's in the management's decisions."

“the errors go both ways. The city has missed out on the billing, and the city overbilled the customer. So to go back and try to collect on old underbillings was— would be slightly difficult. I mean, once again, it's management's decision, but The decision, I guess, or the kind of understanding was that it's easier to make it whole for those that were overbilled by issuing credits for that overbilling, and that has been done. But as far as trying to go and collect from those that were underbilled, that's, once again, that's in the management's decisions.”
Speaker
Slava Lunev
Community
Alaska News
Captured at
October 20, 2026

From the transcript

Because we have— if you look in the handout there, it's spelled out, but the errors go both ways. The city has missed out on the billing, and the city overbilled the customer. So to go back and try to collect on old underbillings was— would be slightly difficult. I mean, once again, it's management's decision, but The decision, I guess, or the kind of understanding was that it's easier to make it whole for those that were overbilled by issuing credits for that overbilling, and that has been done. But as far as trying to go and collect from those that were underbilled, that's, once again, that's in the management's decisions.

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